Vale Services operates a 24/7 Helpdesk for all clientele- thereby taking an extra step in delivering an efficient response to each individual query.Each member of the Helpdesk has had the training required to ensure they can help with any situation that may arise daily- no query cannot be dealt with.
Requests are acknowledged and responded to either by phone or email. Email responses are only active during normal working hours and therefore more adequate for incidents that are not time critical. The Phoneline on the other hand is active 24/7- thus suitable for all requests, although if urgent, this method of enquiry is considered as the best to undertake job querying due to the limited time frame a client would require.